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Case study · AgriTech
Multilingual voice agents for thousands of farmers
Voice agents for marketing and customer care calls, with guardrails that hand off to a human when the agent can't find the answer.
Headline result
4 languages
English, Hindi, Telugu, Marathi
- Industry
- AgriTech
- Client
- TBD
- Result
- 4 languages
The problem
Marketing and customer care meant calling thousands of farmers, in the languages they actually speak.
What we built
Voice agents running Gemini 3.8 Live on LiveKit for speech, connected to telephony through Tata Teleservices. The agents speak English, Hindi, Telugu and Marathi.
Guardrails detect when the agent can't find the answer and hand the call off to a human, so farmers are never left stuck.
Outcome
The agents are being adopted company-wide for marketing and customer care calls to thousands of farmers.
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